We respect your privacy. In plain language, this policy explains what data we collect, why we collect it, who can see it, how we protect it and what your rights are. It applies to merchants, shipment recipients, visitors to our website, and users of the “Prime Merchant” and “Prime Courier” apps.
1. Who we are
Prime Express Delivery (Al-Asala for Express Delivery Ltd.) is an Iraqi company based in Baghdad, registered with the Iraqi Chamber of Commerce and licensed by the General Company for Post and Savings. We pick up, transport and deliver shipments, collect payments on behalf of merchants, and manage returns across all governorates of Iraq.
We handle a merchant’s customer data as a data processor, only to carry out the service. This data does not become ours, and we never use it for anything outside the service.
2. Data we collect
Merchants
- Name, phone number and email
- Business name and pickup or warehouse address
- Financial settlement details needed to transfer payouts
- App login details
Recipients
- Name and phone number
- Governorate, address and any directions that help reach you
- The order amount to be collected
- Proof of delivery (such as delivery time and courier notes)
Shipments and operations
- Shipment number, description of contents and weight
- Shipment statuses: pickup, transit, delivery, failed delivery, return
- Collection, fee and settlement records
- The courier’s location while working, to track shipments
Website and apps
- What you write in the “Contact us” form (name, phone, governorate, message)
- The shipment number you enter in the tracking box
- Basic technical data for the app, such as device type and error logs
We do not ask for or collect any data we don’t need to provide the service.
3. Why we use data
- Delivering your shipment: managing shipping orders, coordinating pickup and delivery, and contacting the recipient to complete delivery.
- Running operations: tracking shipments, assigning tasks to couriers and improving routes.
- Accounts and collection: collecting payments, daily settlement with the merchant, and issuing invoices and reports.
- Customer service: answering inquiries and handling complaints, claims and disputes.
- Improving the service: analysing performance and developing the app, in aggregated form that doesn’t identify anyone.
- Legal obligations: complying with Iraqi law and cooperating with the authorities when there is an official request.
We do not sell your data. We do not use recipients’ data for marketing, and we do not share it for commercial purposes outside the service.
5. How we protect data
- Access to data is limited to authorised staff, on a need-to-know basis.
- Multi-level permission and verification systems, with monitoring of activity inside the system.
- Protection of our technical infrastructure and regular review of security procedures.
- If a security incident occurs, we contain it, limit its impact, investigate it, and notify those affected where necessary and possible.
No system is 100% secure, so please keep your account password confidential and don’t share it with anyone.
6. How long we keep data
We keep data for as long as needed to provide the service, complete financial settlements, audit, resolve disputes and meet legal obligations. When it is no longer needed, we delete it or make it anonymous. Closing an account doesn’t mean data is deleted immediately, because some of it is needed to close settlements and legal records.
7. Your rights
If you are a merchant
- See your account data, shipments and financial reports
- Correct or update inaccurate data
- Export your data using the tools available in the app
- Ask for your data to be deleted when it isn’t tied to a legal or financial obligation or an ongoing dispute
If you are a shipment recipient
- Know why we have your data (the merchant you bought from sent it for delivery)
- Ask to correct your address or phone number
- Ask us not to use your data for anything other than delivery
- Make a complaint to us at any time
To make any request, contact us using the details in section 11 and we will reply as soon as possible.
8. Merchant responsibilities
- The merchant is responsible for the accuracy of the data they enter, and for having the right to share their customers’ data with us for delivery.
- The merchant must use customer data obtained through the app only to carry out the service, and must not use it for marketing without the owners’ explicit consent.
- The merchant must protect their account login details, and is responsible for any use resulting from their negligence or leak.
9. Website and apps
- Our website does not use cookies for advertising or marketing tracking.
- The website loads fonts from Google Fonts, which may receive your device’s IP address for technical reasons.
- Our apps on Google Play are also subject to the data safety disclosures published on each app’s page.
- Our services are intended for adults and business owners, and we do not knowingly collect children’s data.
10. Changes and governing law
We may update this policy from time to time. We publish the new version on this page with the update date, and notify merchants of important changes through the app. Continuing to use the service after publication means you accept the updated policy.
This policy is governed by the laws in force in the Republic of Iraq, and complements the Merchant Agreement and its Privacy and Data Protection annex.
11. Contact us
- info@prime.iq
- Phone
- +964 784 300 0001
- Phone
- +964 788 800 0001
- Address
- Baghdad, Iraq