Our vision
To be the first and most trusted choice for express delivery and mail services in Iraq, by continuously expanding our network, adopting the latest technologies and holding ourselves to the highest international quality standards.
Connecting Iraq, one shipment at a time
A team of logistics and technology professionals united by one belief: efficiency and innovation are the foundation of a strong economy and an easier life for every citizen.
Our history
From launch to leadership
Prime Express Delivery was founded in 2021 to bring a step change to logistics in Iraq. Within just two years it had become the technology leader in Iraqi delivery, thanks to a clear understanding of the Iraqi market’s changing needs.
We never settled for being a traditional courier. From the start we positioned ourselves as a leading technology provider for the delivery sector, with a specialist tech arm building systems that make our operations, and our partners’, more efficient.
The company was founded by Mr. Saif Al-Din Al-Ahmad, whose ambitious vision and outstanding team have made Prime a pivotal player in the market.
2021
Company founded in Baghdad
2023
Technology leader in Iraqi delivery
Today
19M+ shipments a year, 300+ postal centers
Our mission
To connect people and businesses across Iraq through an efficient, secure delivery network, focused on punctuality, shipment safety and an unmatched customer experience.
Our values
What we believe in, every day
Reliability
We commit to delivering every shipment safely and accurately.
Speed
We value your time and strive for the fastest delivery possible.
Customer first
Our customers’ needs sit at the heart of everything we do.
Innovation
We adopt the latest technology to improve our service and your experience.
Our goals
Where we’re heading
- 01
Maintain market leadership in Iraq and keep growing our market share.
- 02
Become the preferred technology and logistics partner for government and large enterprises.
- 03
Keep investing in research and development to stay ahead technically and operationally.
Management & team
A team that makes the difference
Our direct team works across vital departments that keep service levels high and support our growth, while management and technology lead market strategy and continuous R&D.
- 400
- direct employees at the core of our administrative, technical and logistics operations
- 6,000+
- indirect staff giving us the flexibility to cover the whole country
- Expert
- advisory team in business development, data science and finance
- 100%
- in-house system for finance, HR, logistics operations and e-collection
Core departments
- Customer support & service
- Postal exchange centers & logistics operations
- Collections & settlement of payments
- Quality assurance & excellence
- HR, marketing, sales & user experience
Quality assurance
Performance proven by numbers
Support
Our support team handles 9,000+ requests a day, with response times of no more than two minutes per request.
Reliability & performance
We process 19M+ shipments a year, and our platform runs 24/7 without interruption.
Security & authentication
A secured chain of custody at every stage, and full protection of financial and customer data.
Our clients
A broad, diverse client base
More than 40,000 merchants and businesses rely on us to reach millions of recipients across Iraq every year. Our partners in success include:
40,000+
Iraq’s leading e-commerce platforms
Leading banks and financial institutions that need secure correspondence
Major retail companies
60+ fellow delivery companies running on the Logisti platform
Ready to ship with Prime?
Join as a merchant in minutes, or talk to our team about tailored solutions for your business or institution.